INTELLIGENCE: Our Differentiators
Being relevant and current in an ever-changing competitive landscape is a value we have built our business on. We embrace technology and client feedback to continuously drive improvement in our service offers and solutions.
Our numbers matter. We lead the industry with our geographic reach and human resources. For you this means local people, local offices and field agents – people with the knowledge and cultural understanding to personally deliver real and actionable insights.
- 300,000 + visits every year
- 18 global and 40 satellite offices
- 2 international technology and quality control centres
- 3 dedicated call centre facilities
- Local people and cultural nuances
- Advanced multilingual capability
- 29 Languages
- Chinese Simplified
- Chinese Traditional
- 100% field team coverage – no outsourcing
Customised Integrated Solutions
We can consult directly with your stakeholders to
develop a multi dimensional customer experience measurement program.
Client Centric Business Model – Customers come first
We are passionate about customers – yours
and ours. Customers are at the centre of all
decision making, fact-finding, reporting,
development and growth. If it doesn’t benefit
the customer, we won’t endorse it.
Personalized Signature Service
- Service promise at multiple partnership levels
- Elite level value added enhancements
- Flexible and easy to do business with
- Aligned values
- Always there for you at every step in
We employ a dedicated team of technology
professionals who work closely with our Client
Solutions Team to develop customized client
reporting portals and platforms.
In addition, our in-house developers lead
innovation in our field management and
Our Field Agents
Consistent, quality people
Frontline Global Solutions has invested significantly in establishing and managing a large panel of highly skilled and experienced field agents that span the globe. To ensure the consistent quality of the material collected, we rigorously recruit, refresh, screen, train and certify our agents.
Focusedshopper.com is our dedicated field agent management portal designed to produce timely, accurate, and high-quality field observations and insights for our client reporting modules.
Customers come first
We are passionate about customers, yours and ours. Customers are at the centre of all decision making, fact-finding, reporting, development and growth. If it doesn’t benefit the customer …we won’t endorse it.
People are priceless
We believe in People! Our people, mobility and sense of urgency are our greatest assets. We respect and dignify all individuals and build on other’s strengths. We weigh constructive feedback knowing the power and consequences of our words to build up or to tear down.
Excellence is celebrated
We expect, support and deliver service excellence. We celebrate individual and team achievement in all that we do. Success is a journey that improves over time. In today’s world, perfection doesn’t exist yet and we continually aspire to achieve it.
Leading the way
We are the champions of progressive change, the pathfinders and trendsetters in our industry. We deliver concrete, actionable results in real time, breaking down all barriers that obstruct the path to meaningful transformations.
Our values are timeless
Honesty, integrity, authenticity, accountability and respect. We engage all that we have and all of our resources to craft exceptional customer experience solutions.