INNOVATION: Our Tools & Technology
Being relevant and current in the ever changing competitive landscape is a core value we have built our business upon.
We have embraced technology and client feedback to continuously drive improvement in our service offers and solutions.
REAL TIME SECURE WEB REPORTING
Frontline Global Solutions were pioneers in this area and we have developed cutting edge scalable reporting solutions to ensure consistent and meaningful data is pushed to our clients from store level to corporate level both nationally and internationally.
ONLINE CERTIFICATION AND TRAINING MODULES
We believe that program quality and integrity of data produced commences from the moment we engage our field teams in our clients’ programs. We operate multiple customised certification modules to ensure our field teams are positioned to understand and meet all your program measures, standards and requirements.
We recognise the importance of actionable insights
Rewarding high achievers and improvers can greatly influence your team culture, morale and most of all, your ability to better service your customers. We have a suite of tools than can compliment your program for full stakeholder engagement.
Extracting and analysing information from large
Quick Response (QR) codes have grown in use significantly in recent years. Our technical development team have embraced these and we can link a QR code to any URL including surveys at the unit level to provide accurate, timely feedback actionable at every level of the organization.
INTEGRATED METRICS (DASHBOARD)
In our view, taking a broad perspective of multiple data sources that influence your customer’s overall experience, spending habits and feedback is critical to developing a complete Customer Improvement Policy. We encourage all relevant data be incorporated into your program metrics dashboard to provide an overall single measure for benchmarking and KPI management.